Shipping Policy
At HOI, we take pride in crafting experiences as impeccable as our designs. From the moment you place your order to the moment it reaches your hands, our commitment is to ensure every step is smooth, transparent, and hassle-free.
Free Shipping: A Little Gift from Us
Complimentary Delivery: All orders of ₹1000 or more qualify for free standard shipping.
For orders below ₹1000, a nominal ₹100 convenience charge applies.
Please note that free shipping is not applicable for expedited or express deliveries.
Delivery Timelines: Prompt and Reliable
Standard Shipping: Your order will be lovingly packaged and shipped within 2–3 business days of confirmation.
Expected Arrival: Most orders are delivered within 5–7 business days. For remote areas, delivery might take up to 10 days—though this is quite rare.
Custom or Special Orders: Timelines may vary for pre-orders, bespoke creations, or personalized pieces. Rest assured, we’ll keep you updated every step of the way.
If for any reason we’re unable to ship a part of your order within 7 days, we’ll cancel the unshipped items and initiate a full refund for those items.
Shipping Partners: Trustworthy and Secure
We work exclusively with reputed courier services to ensure that your order reaches you swiftly and in pristine condition.
What If Something Goes Amiss?
Your satisfaction is our priority. If you notice any of the following at the time of delivery:
Packaging Damage or Tampering
Product Not in Perfect Condition
Please don’t accept the package. Instead:
Call us at [insert number & time].
Or email us at [insert email], mentioning your order reference number.
We’ll ensure a replacement or resolution at the earliest possible time, so your HOI experience remains flawless.
Cash on Delivery (COD)
While we take utmost care to make online shopping secure and convenient, COD options may vary depending on your location. To check COD availability, reach out to us anytime.
Because You Deserve the Best
From meticulously crafted designs to timely deliveries, every detail is handled with care and dedication at HOI. If you have any questions or need assistance with your shipping experience, please don’t hesitate to email us at huesofinndigo@gmail.com.